Help Center

How to create your first short link

Creating your first short link is easy:

1. Sign in to your hi4.in account
2. Click on "Create Link" or use the quick link form on your dashboard
3. Paste your long URL into the input field
4. Optionally customize the slug or add a description
5. Click "Shorten" to generate your link

Your short link will be ready to share immediately!

Setting up your account

To get started with hi4.in:

1. Visit the Sign Up page
2. Enter your email address and create a secure password
3. Verify your email address by clicking the link in the confirmation email
4. Complete your profile information (optional)
5. Start creating short links!

Understanding your dashboard

Your dashboard provides a comprehensive overview of your link activity:

• Quick Stats: View total clicks, active links, and recent activity at a glance
• Recent Links: See your most recently created links
• Top Performers: Identify which links are getting the most clicks
• Analytics Overview: Quick insights into your link performance

Basic link management

Manage your links effectively:

• Edit Links: Update URLs, titles, and descriptions anytime
• Delete Links: Remove links you no longer need
• View Analytics: Click on any link to see detailed analytics
• Bulk Operations: Manage multiple links at once

Understanding analytics data

Our analytics provide detailed insights into your link performance:

• Click Count: Total number of times your link was clicked
• Unique Visitors: Number of distinct users who clicked
• Click Timeline: See when clicks occurred over time
• Referrers: Learn where your traffic is coming from

Geographic tracking

Track where your clicks are coming from:

• View clicks by country and city
• See geographic distribution on interactive maps
• Identify your top performing regions
• Export geographic data for analysis

Device and browser analytics

Understand your audience's technology:

• Device Types: See breakdown of desktop, mobile, and tablet clicks
• Browser Data: Know which browsers your users prefer
• Operating Systems: Track OS distribution
• Use this data to optimize your content for your audience

Exporting analytics data

Export your analytics for external analysis:

1. Navigate to the Analytics page
2. Select the date range you want to export
3. Click the "Export" button
4. Choose your preferred format (CSV, JSON, or Excel)
5. Download and use the data in your preferred analytics tools

Managing your account

Keep your account up to date:

• Update your profile information in Settings
• Change your password anytime
• Manage your email preferences
• Configure notification settings
• View your account activity and history

Payment methods

We accept various payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for annual plans)
• All payments are processed securely

Visit the Plans page to see available payment options.

Canceling your subscription

To cancel your subscription:

1. Go to your Account Settings
2. Navigate to the Billing section
3. Click "Cancel Subscription"
4. Confirm your cancellation

You'll continue to have access until the end of your billing period. Contact us if you need assistance.

Links not redirecting

If your links aren't working, try these solutions:

• Check the destination URL: Ensure the original URL is valid and accessible
• Verify link status: Make sure the link hasn't been deleted or expired
• Clear browser cache: Sometimes cached redirects can cause issues
• Check for password protection: Some links require a password
• Contact support: If issues persist, reach out to us

Analytics not updating

Analytics typically update in real-time, but if you notice delays:

• Refresh the page: Sometimes a simple refresh resolves display issues
• Check the time range: Ensure you're viewing the correct date range
• Wait a few minutes: Analytics processing can take 1-2 minutes
• Clear browser cache: Stale data might be cached
• If data is still missing after 5 minutes, contact support

API errors

Common API issues and solutions:

• Authentication errors: Verify your API key is correct and active
• Rate limiting: Check if you've exceeded your API rate limits
• Invalid requests: Review the API documentation for correct formats
• Server errors: Check our status page or contact support

For detailed API help, visit our API Documentation.

Common issues and solutions

Link not found (404): The link may have been deleted or the slug is incorrect.

Link expired: Check if the link has an expiration date set.

Password required: Some links are password-protected for security.

Browser compatibility: Ensure you're using a modern, updated browser.

Still having issues? Check our FAQ or contact support.